In the event that you have received the incorrect item, please reach out to us via email.
We will promptly make arrangements to either deliver the correct items to you or initiate a refund if you prefer not to receive a replacement.
For products that are found to be defective or faulty, kindly capture photos or videos and send them to us via email. Upon confirmation, we will replace your purchase at no additional cost.
Please be aware that this policy does not extend to cover instances of misuse, accidental damage, water damage, or any form of abuse inflicted on the purchased product.
Refunds:
Our replacement policy is valid for a duration of 7 days from the date of item receipt.
If the 7-day period has elapsed, you may still have the option to obtain a replacement for a discounted fee.
Regrettably, we are unable to process returns or refunds for cases of Buyer’s remorse or if you decide against the product due to shipping times or improper usage. If you have not yet received your refund, it may not yet reflect on your credit card statement due to billing cycles. Please allow up to 72 hours for us to process refunds once we have received the returned merchandise. The actual time for the refund to appear on your account may vary depending on your banking institution.
Should you find that your refund has not been received after a 2-week period, kindly reach out to us through our support email.
Important Note: We strongly advise against contacting your credit card company for a chargeback, as this action can lead to delays and additional paperwork on your part.
We are committed to addressing all requests pertaining to damaged goods, incorrect items, or instances where you are dissatisfied with the product’s performance or quality.
Order Cancellation After Shipping:
We regret to inform you that once an order has been processed and/or shipped, we are unable to cancel it. Our products are sourced from various high-quality suppliers located in different countries, making it logistically challenging to manage cancellations once the process is underway.
If your order has not yet been shipped, and we can halt the process, we will do our best to accommodate your cancellation request. In any case reach out to [email protected] immediately.
Email Address: [email protected]
Or contact us through our contact form.
